Discovery Hotels & Resorts take the digital lead with chatbot

Already the leading homegrown luxury hotel group in the Philippines, The Discovery Leisure Company, Inc. (TLDCI) is again taking a step further in digital transformation and customer service, with the introduction of the revolutionary auto-agent chatbot. 

Auto-agent, an automated chatbox, helps hoteliers provide an elevated quality service 24/7

This makes TLDCI the first homegrown hotel group in the country to utilize on-page AI technology as part of its award-winning customer service program.

Auto-Agent, an automated website chatbot created to help hoteliers provide an elevated quality service 24/7, is already being utilized in hotels abroad.

Powered by Triptease, a UK-based tech solutions company that empowers hotels to recapture guest relationships from Online Travel Agencies (OTAs) and increase direct bookings. Guests can therefore expect immediate, high quality responses when chatting online, even when hotel staff are engaged or are not immediately available.

Blessy Townes, Group Director, Digital Marketing, TDLCI

“Here at the Discovery Leisure Company, we’ve always believed that complementary to our superb, personalized service is the utilization of the latest technologies available,” says Blessy Townes, Group Director, Digital Marketing, TDLCI. “As such, we always keep abreast of the latest trends in the global hotel and hospitality industry.”

TDLCI is a proud pioneer among local hotels in the digital marketing space with its successful Independence Day Sale, Black Friday and 11.11 online promotional initiatives. In recognition of this, Townes has been invited as speaker at the Digital Travel Asia-Pacific and Direct Booking Summit Asia-Pacific, in Singapore next year. Both events will gather various hoteliers from the region to share their expertise and learn from other experts in the industry.

“The roll-out of the Auto-Agent chatbot service as part of our progressivedigital transformation will truly take our already superior brand of service to a whole new level, providing for a great Customer Experience (CX) like never before,” says Townes.

The Auto-Agent chatbot will be available on Discovery Shores Boracay, Club Paradise Palawan, Discovery Suites, and Discovery Primea websites.

Charlene Gonzales-Muhlach reveals how she gives her best for her life’s greatest joys

In a touching new Jollibee ad, the Muhlachs give us another heartwarming glimpse of their family life.

Being a celebrity comes with a multitude of “rewards,” including fame, fortune, and countless public milestones. But for celebrity parents Aga and Charlene Muhlach, there’s no greater joy than being able to give their best for the twins, Atasha and Andres.

In a heartwarming new commercial for Jollibee, former beauty queen and renowned actress-host Charlene professes that her “greatest joy” in life are her twin children, who had grown up relatively away from the limelight.

The ad begins with Charlene getting up very early to get her twins ready for their various extra-curricular activities, and continue on with glimpses into her family’s life. She reads a heartfelt message for her children, expressing how she had dreamed of having them in her life and how she and husband Aga have always strived to give them the best. 

“I can’t believe how time has just passed so fast, and totoo pala ‘yung sabi nila, that no matter how old you get, you’ll forever be babies in my eyes. I want you to know that we tried every day to give you the best at hindi kami magsasawang alagaan at mahalin kayo,”  —a sentiment that many parents can truly relate to.

The message that Charlene addresses to her children in this newest Jollibee ad is almost verbatim of her Instagram post on the twin’s birthday, which, as of the commercial’s release, garnered over 50,000 likes. As it was written straight from a thoughtful and well-spoken mother’s heart, the message became an instant hit among Filipino netizens who related to the emotions in Charlene’s post.

Aga, well-loved member of the Jollibee family, caps off the ad with another heartwarming sentiment—that we only want to give only the best for the best. The best people in our lives, our families, deserve only the best-tasting crispylicious, juicylicious Chickenjoy. The beloved Jollibee favorite that has captured the hearts and taste buds of Filipinos for generations.

“As the country’s biggest fast-food brand and a proudly homegrown Pinoy company, we at Jollibee have always strived at being the best in every way possible especially for our products,” said Cathleen Capati, Jollibee AVP for Flagship Category. “Chickenjoy and the role it plays in bringing Filipino families together, like the Muhlachs having meaningful family bonding moments during mealtimes, has been one of Jollibee’s greatest joys.”

Just Like the Muhlachs, ring in 2019 with renewed love for family—with only the best-tasting crispylicious, juicylicious Chickenjoy on the table. 

For more information on Jollibee’s products and promotions, like Jollibee Philippines on Facebook, subscribe to Jollibee Studios on YouTube, and follow @Jollibee on Twitter and Instagram.